Frequently Asked Questions
Do I have to make an appointment for an estimate?
No Appointment necessary as long as you visit during regular business hours.
Do I have to take my vehicle to the preferred collision center of my insurance company?
As the owner of the vehicle you are entitled to take your vehicle to ANY shop you desire. Be sure to ask several questions about how your vehicle will be repaired.
Do you offer rental vehicles?
We work closely with several rental car companies that will be happy to assist you in obtaining a rental vehicle.
How long will I be without my car?
Depending on the extent of the damage we will try our best to give you an accurate time frame, but please remember major collision jobs will take longer to complete.
My insurance company is paying for the repairs; will I have to pay out of my own pocket?
You will have to review your insurance coverage with a representative as there are many different types of coverage’s. For at fault claims and 50/50 claims a deductible will apply and for not at fault accidents there will be no deductible.
Can I check to see progress of my vehicle?
We at Vaughan Fine Touch welcome you to view your vehicle at any time during the repair process.
No Appointment necessary as long as you visit during regular business hours.
Do I have to take my vehicle to the preferred collision center of my insurance company?
As the owner of the vehicle you are entitled to take your vehicle to ANY shop you desire. Be sure to ask several questions about how your vehicle will be repaired.
Do you offer rental vehicles?
We work closely with several rental car companies that will be happy to assist you in obtaining a rental vehicle.
How long will I be without my car?
Depending on the extent of the damage we will try our best to give you an accurate time frame, but please remember major collision jobs will take longer to complete.
My insurance company is paying for the repairs; will I have to pay out of my own pocket?
You will have to review your insurance coverage with a representative as there are many different types of coverage’s. For at fault claims and 50/50 claims a deductible will apply and for not at fault accidents there will be no deductible.
Can I check to see progress of my vehicle?
We at Vaughan Fine Touch welcome you to view your vehicle at any time during the repair process.
Helpful Hints
The following tips are provided to educate and inform you about how you might handle a claim. When filing a claim on your automobile insurance, you should take the following steps:
- Always report an incident to the police, regardless of how minor it seems. What looks like a small dent or scratch could actually cost you several hundred dollars to repair.
- Make sure the police officer gives you a copy of the drivers' information-exchange form.
- Write down names, addresses and phone numbers of any witnesses in case you need them later.
- Call your insurance agent and company immediately for further instructions. The insurer may deny payment of your claim if you do not report the accident.
- Make sure that you include all information on your insurance application. If you withheld information which would have caused the insurance company to deny coverage originally, they may void your policy from its effective date and refuse to pay a claim.
- Make sure that your insurance company agrees to pay before you start any repairs.
- Your insurance company will more than likely send an adjuster to inspect your automobile before you obtain any necessary repairs.
- You may choose which repair shop you want to fix your vehicle after an accident.